Terms and Conditions

Home appliance repair service. By requesting our appliance repair service, the client agrees to the following terms and conditions.

Last updated: September 2026

1. Service Modality

All of our services are carried out at the client's residence, with a previously scheduled appointment.

2. Access to the Appliance

The client must ensure access to the appliance so the technician can perform the work without inconvenience.

3. Service Warranty

Each repair comes with a 30-day (1-month) warranty, starting from the date of service. The warranty applies only to the original issue repaired and/or the part that was replaced. If the appliance shows the same issue within the warranty period, the technician may return at no additional cost.

The warranty does not apply if the problem is different or affects another part of the appliance that was not involved in the original repair.

4. Warranty Limitations and Refunds

If more than two days pass without issues after the repair, we consider the appliance to be in good working condition and unlikely to present the same problem again in the short term.

Refunds are not offered, unless the client has reported the same original problem within the 30-day warranty and the technician has returned to inspect the appliance but was unable to fix it due to technical reasons, or because the problem persisted despite the repair.

If the client wishes to make use of the warranty, they must contact us via the app or phone number provided, so the company can schedule a follow-up visit at a mutually convenient date and time. Once the 30-day warranty period has passed, there will be no refunds or free follow-up visits.

5. Client Responsibility

It is the client's responsibility to clearly describe the issue at the time of booking the technician's visit. If the technician is unable to perform the work due to reasons beyond the company's control (for example, lack of access or a last-minute cancellation), a visit fee may be charged.

6. Acceptance of Terms

By confirming an appointment or receiving our services, the client accepts these terms and conditions. We recommend reading them carefully to avoid misunderstandings.